Countculture
Case study · Heart of the City · City Centre

Measuring Auckland's city centre every day, with Heart of the City

A couple of hundred thousand people live in, work in or visit Auckland's centre while it goes through a period of major public and private investment. Heart of the City measures how the centre is doing by how many of them turn up, every day.

People crossing Queen Street in Auckland's city centre

The challenge

Auckland's centre is changing fast, with public and private investment on every block. Heart of the City exists to make sure the centre succeeds, and its clearest measure of that is how many people are there. Manual counts, someone standing on the road for half an hour, were never accurate or continuous enough to show a trend.

The approach

Countculture pedestrian count systems were installed in public spaces across the city centre. The systems count movements, not people, and collect no personally identifiable data. Heart of the City looks at the counts every day and tracks trends over months and years.

Aerial view of Queen Street and the city centre in Auckland
Watch · video
Heart of the City, Auckland
Why accurate, daily pedestrian counts matter to the city centre

The result

The team knows where people are and how many are there, continuously, and can see trends over time through the transformation.

City Pulse Command Centre on Auckland data

City Pulse demo, shown on Auckland open data. See City Pulse

“Accurate data is where we see huge value. We look at our pedestrian counts every day and we can start to really see trends over time.”

Heart of the City, Auckland
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